SMD offers online real-time tracking of all events that happens in the casino
This means that customer support and fraud agents can in real time see and intervene when they see something abnormal.
As we log everything, then you will also be able to evaluate in real time the performance of your customer agents! You will be able to follow each click, each mail, each chat and to listen real time to a call between a customer agent and a player.
Faster performance, with immediate access to information for improved customer service that is our motto.