In SMD we log everything, so player behaviour is all tracked.
We offer therefore comprehensive analysis’s of players actions in our monitoring solution.
As our system consists of many modules, then we have system monitoring, so you as a customer can see how your casino resources are being utilised. So you can be sure that you have enough resources available in your casino to handle the load.
Seen from an administrative point of view then you will be able to evaluate the performance of your customer agents at any time!
You will be able to follow each click, each chat and each email plus the ability to listen in real time to a call with the player.
We can also offer video surveillance of your customer agents, which means that you within our administrative software can follow not only what they do on the screen but can actually also with a few clicks see how the customer agent acted in front of his screen while he was speaking or chatting.